Payment Options and Refund Policy
The Country Grocer is engaged in the retailing of grocery items and food
products. As such, we are engaged in the receipt of your online order, the
picking of your order and the arrangement for the transportation to your
home. We currently offer an array of payment options. These include paying
the driver at the door by swiping your debit card through our portable
authorization devices and more recently, online credit card authorization.
For Ottawa area customers, we will happily refund your transaction at
anytime prior to the delivery of your order. When you receive your order,
should you be unsatified with any of your products in your order because of
spoilage, simply inform the driver and we will happily arrange to replace
them at no charge. Should you decide to return other items in your order
after the driver leaves your home, we will accept unopened and un-damaged
products for a refund. Please call the store at 613-731-6883 to arrange the
details.
For any customers residing outside the Ottawa area, we will happily refund
your transaction at anytime prior to the shipment of your order. Should you
be unsatified with any of your products in your order because of spoilage
and/or shipment damage, please call our store directly at 613-731-6883 so
that the replacement of the product or the credit on your next order can be
arranged.
Sincerely,
François Bouchard
President
The Country Grocery & Onlinegrocer.ca
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